Customer Service Trainer
Becker Digital is seeking a Customer Service Trainer (1099 Position) to provide professional customer service training services for government personnel. The ideal candidate will have demonstrated expertise in delivering high-quality customer service training and consultation, with the ability to tailor curriculum to meet public sector organizational needs. This role requires skilled and experienced personnel with a specialized background in customer service training and adult learning techniques.
Key Responsibilities
Deliver engaging and effective customer service training sessions to government audiences in virtual settings.
Consult on the development and refinement of customer service training curricula and materials.
Develop customized training modules, job aids, and assessments aligned with client goals and needs.
Evaluate training effectiveness and provide detailed feedback and recommendations for improvement.
Ensure compliance with contract reporting requirements and quality standards.
Maintain professionalism and integrity in all interactions with clients and internal teams.
Required Qualifications
Proven experience designing and delivering customer service training programs.
Strong facilitation, public speaking, and interpersonal communication skills.
Demonstrated experience working with adult learners in professional environments.
Ability to develop and adapt instructional materials and training strategies for diverse learner needs.
Bachelor’s degree (minimum), Master’s degree preferred.
Knowledge of or experience working with government or nonprofit organizations preferred.
Physically located within the United States, as per contract requirements.
Compensation
Compensation is negotiable and based on experience and qualifications.
If you meet the qualifications and are passionate about supporting the public sector, we encourage you to apply!
To be Considered:
To be considered, email your resume, cover letter, and your rate(s), to info@becker-digital.com with “Customer Service Trainer” in the Subject line.
Company Information:
Becker Digital is a Service-Disabled Veteran-Owned Small Business that provides strategic consulting, management, and training services to government agencies and nonprofits. We are mission-driven and service-minded. Our team of military-connected subject matter experts works with organizational leaders to develop customized solutions to complex problems.